return

Broken/Damaged

If there is anything wrong/damaged with your delivery, please let us know immediately. Preferably by email to: [email protected]
Write your order number, what is wrong, and attach a picture of the damage to the email.
If this is too complicated for you, you can also call us (030-87333236), but we still need a picture.

We will check it as quickly as possible and send you a replacement immediately.

Dislike/Return

If you don't like the product, have changed your mind or find that the color is not right, you can return your order to us. Please understand that in this case we will not cover the return shipping costs.

Place the unused product including all parts in the box. Also be sure to include a note with the order number and your name so that we can identify your return.

We will be happy to refund the purchase price after we have received and inspected your return.

Address for returns:

justStars GmbH
Pannierstraße 19
12047 Berlin

right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of withdrawal, you must inform us (justStars GmbH, Pannierstr. 19, 12047 Berlin, telephone: + 49 (0) 30 8733 3236, email: [email protected]) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.